Returns

Return Unwanted/Unused Items.

If you have received an item as ordered but you would like to return it please send to the address below with a note of your requirements and order number. All items must be returned unworn or unused with swing tags attached or enclosed and folded as supplied in the original packaging. Anyone buying clothing during December as a Christmas present will be able to return goods until the end of January providing the goods are returned unworn or unused with swing tags attached or enclosed and folded as supplied in the original packaging. Any item returned without swing tags or original packaging will be deemed used or worn. In this case the item(s) will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage. Please enclose the following details with your return:

NAME
ORDER NUMBER
REASON FOR RETURN
REQUIREMENTS (refund/exchange)

You are responsible for any item until it reaches us so it is advisable to use a traceable method of postage such as a Royal Mail signed for service. Heavier items should be sent by courier (www.parcel2go.co.uk offer a service for around £7.50). If the item is not in a its original condition with all tags and packaging it will be returned to the customer at their expense.

Damaged/Faulty on Receipt.

All items are checked by us before despatch, please check all items on receipt and report any damages, faults or omissions to us within 7 days. After this period you are deemed to have accepted the goods without fault or damage. This is in accordance with current Distance Selling Regulations (DSR).

Faulty.

All items returned to us as faulty will be checked by the manufacturer. Only equipment or clothing that has failed due to a fault in the manufacturing process will be replaced or refunded. The warranty covers defects in material and workmanship it does not cover damage caused by misuse, abuse, neglect or failure to follow recommended use, care or maintenance instructions. If any of your purchases develop a manufacturing fault more than 28 calendar days since receipt, then provided your item is within its warranty period and the manufacturer agrees that the fault is not caused by misuse or neglect or failure to follow instructions, you are entitled to a warranty repair. In some cases, manufacturers provide their own service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

Please return the item/s to us at the address below with the following information.

NAME
ORDER NUMBER
DETAILS OF THE FAULT
REQUIREMENTS (replacement/refund/repair)

The cost of returning the items is met by the customer (www.parcel2go.co.uk offer a courier service for packages up to 25kg for £7.50)

The items will be forwarded to the manufacturer by us for inspection and if deemed to be caused by a fault in the equipment the customer shall receive a replacement item or part, a repair service or a refund. The postage cost will also be reimbursed up to a limit of £10 for tents over 5kg or £4.95 for all other items, please enclose a receipt for the postage with the goods. This process can take up to 28 calendar days. This is in accordance with current Distance Selling Regulations (DSR).

If the fault is deemed to be caused by the customer through misuse, abuse, neglect or failure to follow the care, use or maintenance instructions then no refund or replacement will be offered and the cost of returning the item will be met by the customer. In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete or goods which are deemed faulty due to misuse, neglect or failure to follow use, care or maintenance instructions will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage. Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, insured and carried by a reputable trackable carrier. In any event, we accept no liability for goods damaged or lost as part of a customer instigated returns procedure.

Water Repellency (Tents).

Before using your tent for the first time, precondition your tent by erecting it as per the instructions, all seams have holes where it is sewn and these areas are susceptible to leaking. It is recommended that the tent be weathered by wetting and allowing it to dry naturally allowing the thread to expand, also that a suitable seam sealer be applied when thoroughly dry. Even after pretreatment, tents are not 100% waterproof, they are water repellent under normal conditions but under severe weather conditions water may penetrate.

Unsuitable

If you have received an item as ordered but you would like to return it please send to the address below with a note of your requirements and order number and we will exchange/refund on receipt of the goods. All postage costs must be met by the customer unless the order was cancelled prior to despatch in which case the postage value up to a maximum of £4.95 or £10 for tents over 5 kg will be refunded. All items must be returned unworn or unused with swing tags attached or enclosed and folded as supplied in the original packaging. Anyone buying clothing during December as a Christmas present will be able to return goods until the end of January providing the goods are returned unworn or unused with swing tags attached or enclosed and folded as supplied in the original packaging. Any item returned without swing tags or original packaging will be deemed used or worn. In this case the item(s) will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.

Refunds

In the event of a valid return, refunds for goods purchased will only be placed on the original card of payment. This will take place within 28 calendar days in accordance with current DSR.

Errors and Omissions

E&OE: We do our very best to ensure that everything is complete and accurate but sometimes mistakes in entering product details and stock levels can occur.

RETURNS
Campmania
Dove House
Pell Lane
Wooldale
Holmfirth
West Yorkshire
HD9 1QL